is often during the project, a support tool for used-Issue or the bug tracking system (for example, JIRA).
If such a system is used, so it is very much project information document. The information can be beispielswese following:
- A Change Request
- A new requirement
- A question to be answered
- a bug to be fixed
These points arise additional information that is published in the issue tracking system for the description of the issues or a related comment.
there for this kind of communication there are the following rules:
- The customer often has access to the issue tracking system and can read it all. Thus, should always "user grade" information is in one issue. Sometimes the customer is also collecting issues and then pursued in more detail the contents of the Issues.
- Any change in status should be commented for better comprehensible way accordingly.
- Each comment should be comprehensible. It is to previous comments or the description of the Issues, a reference will be made.
- As with the mail should also structured the entries / to be formatted.
- long discussions about the comments should be avoided. This calls rather quickly with the customer and then documenting the results of the telephone conversation as a comment.
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