In a service provider - client relationship, the project is moving mostly on a narrow ridge, he constantly has to weigh whether a certain action will satisfy the customer, or the project, respectively. The project team hurts.
On the one hand is the project to be implemented on time and within budget and on the other side is the customer who wants to be happy. But there is another dimension that must be observed as well: the project team. An example: For a Change Request
in the last minute as the launch date on the game. The customer wants but still, that must be strictly implemented even if necessary to halt over the coming weekend. The customer has implemented a major project and is one of the most important customers.
now has the project team but have worked through the last weekend to the system on schedule to be completed. The project was completed on time and now comes a change request that would have been much earlier can be made.
What to do? Be credited to the customer or for the benefit of the project team ? Decide
Such decisions are difficult. In any case the project is to look at this situation with both parties to the conversation. In such cases, I think it's not unfriendly, if the project outlining the situation to the customer and tells him that there have been extraordinary operations and that the project team actually deserves a "break". The hearing is deliberately moved a little on the emotional level, to show the customer that people working on the project, not a machine. The project shows including the team that he works for the interests of the project team.
is parallel, the project certainly looking to talk to the team and also to express the situation. Finally
but the customer has the last word, he is and will remain king. But I often had the feeling that was enhanced by such conversations with the customer appreciation, which really is ultimately positive. And many times even so decide in favor of the project team.
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